You may return your new, unused merchandise within 30 days of purchase for a refund or online store credit less any shipping fees, discounts, or coupons used.

Returns must be received in their new, unused condition, in the original packaging, and with all tags attached. Washed and/or used products cannot be returned, no exceptions. Due to their hygienic nature, we cannot accept returns of, but not limited to, diapers, diapering accessories, training pants, swimwear, and nursing products, that show any signs of use. Returns are fully inspected to verify our terms and conditions have been met. We reserve the right to refuse any returns that do not meet our terms and conditions.

Original and return shipping fees are non refundable unless a wrong item or defective product was received. If you received free shipping and your order is returned in full we will deduct our actual shipping cost from your refund. Returns past 30 days are subject to approval. All sales are final after 60 days.

Gift items are eligible for store credit only. Please be advised that we require the original order number and/or name of purchaser for processing. We are unable to refund or issue a store credit for purchases not made at  Smile Helmet.


Return Procedure

To return your items, please refer to the following steps

Step 1: Complete the return form and include with the items you are returning.
Step 2: Affix the top return address portion on the package or envelope.
Step 3: Keep your shipping records as proof of delivery. We recommend insuring your package and using a method that can be tracked. We cannot be responsible for any returns lost or damaged in transit.
Smile Helmet
Attention: Consumer Services / Privacy
555 Barton St.
Stoney Creek, ON
L8E 5S1